Delete Your Account & Data

Last updated: September 14, 2026

You can request deletion of your ApnaSolar account and personal data at any time. We don't yet have a self-service delete button in the app, so requests are handled by our support team directly — see how below.

How to Request Deletion

Email us at support@apnasolar.com from the address on your account (or include the phone number/email you signed up with), with the subject "Account deletion request." We'll confirm your identity and process the request.

We aim to complete deletion requests within 30 days.

What Gets Deleted

• Account information — your name, email, phone number, and password.
• Monitored device links — any solar inverter/logger you associated with your account.
• Referral association — the link between your account and your referral code.
• In-progress requests — any pending trade-in (exchange) submission or auction bid not yet part of a completed transaction.

What We Retain, and Why

Some records can't be deleted immediately even on request, because we're legally required to keep them (accounting/tax law) or because deleting them would corrupt real financial records shared with other people (e.g. an auction another customer won). We retain, disassociated from your profile where possible:

• Completed order and invoice records — required for accounting, warranty, and tax purposes.
• Completed trade-in (exchange) and auction transaction records — the item, amount, and settlement, once a deal has actually gone through.
• Site visit and installation history tied to equipment we've physically installed, for warranty and service purposes.

These retained records are kept only for the legal/accounting purposes above, not used for marketing, and are not linked back to your account once it's deleted.

Editing Instead of Deleting

If you just want to correct your name, email, or phone number rather than delete your account, you can do that yourself any time from your account page — no need to submit a request.

Questions

See our Privacy Policy for more on what we collect and why, or contact support@apnasolar.com with any questions.